Small Signs' Policy

Secure payments

When you purchase a Small Signs product, we collect your order Information: order details, name, email address, mailing and delivery address, telephone and fax numbers. This allows us to process and fulfill your orders and to notify you of your order status. Your billing information is collected by PayPal, our secure payment provider and it will be processed by PayPal for billing purposes only. Your billing information will not be transferred to Small Signs. PayPal is a Better Business Bureau Member company that collects payments for hundreds of thousands of businesses worldwide. If you see a charge by "PAYPAL*SMALLSIGNS" on your credit card monthly statement, it means that you or a member of your family purchased a Small Signs product. See also PayPal's Privacy statement.

A note about the Fair Credit Billing Act

Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

Order confirmation

Upon submitting your order, besides a payment confirmation message from Paypal, you will receive an order confirmation message from Small Signs. Check thoroughly all details and immediately report any mistake to Small Signs.

Our refund policy

Every item we ship has been made with love and responsibility according to our customer's specifications. However, if for any reason you are not satisfied, you can send the package back to us, properly wrapped, within 7 days from the date of delivery (see our address) and we'll provide a complete refund without penalties.

Please see also Postal damage & replacements in the page Shipping & Delivery.