12/25/2003
Hello,
I am just writing to say thank you so very much! I can’t believe you got it to my girlfriend before christmas! She was delighted with it and I am delighted with your service. Perhaps if she loses one more I will get back in touch!
Thanks again and accept my compliments on your superb services.
Paul
12/15/2003
Shalom and happy Chanukah,
The order arrived last saturday in the UK…I thought you might want to know it…and it arrived in perfect condition…thanks,
Paul
12/14/2003
Hi Ugo shalom,
I got my package – thank you very much. It came Saturday and I love the sign. It is going to be the perfect gift.
Happy holiday’s
Christina v.
12/05/2003
Ugo,
Package arrived yesterday, appears to be safe and sound, and looks beautiful.
I believe the proud parents will be very happy with it. Thank you.
You have been very attentive and responsive and it’s much appreciated.
Many thanks,
Bob K.
11/26/2003
Dear Ugo,
I received my miniature Sea of Galilee today. It was very well packaged and arrived in perfect condition. Thank you for shipping it to me so quickly. I hope to do business with you again in the future.
Jennifer L.
11/25/2003
Ugo,
Thank you so much for the beautiful, artful name plate. While our expectations were high, you surpassed them by far! My wife was so surprised to receive her gift and was shocked that I could order something so magnificent over the internet. Again, my thanks to you for sending us a little piece of Eretz Yisroel.
By the way, we put pictures of it on our web page.
B’ birchas shalom b’aretz,
Hershel
11/19/2003
Ugo, It has been a pleasure dealing with you. Not only is your product great, but you incorporated “trust” in your business dealings which is something I have not seen in many years.
Be well and hope to meet you soon.
Ciao v’lhitraot!
Judah
11/13/2003
Good Morning, Ugo,
I have been remiss in writing to let you know that the tile arrived here on Friday afternoon. I was sick and not able to come to the office to pick it up. When I saw it on Monday, I was so pleased with it. It is exactly what I wanted – something very unusual. Each person that I have shown it to has been amazed at it. I will be getting this out this afternoon and will let you know what their response to it is.
Thank you again for your help,
Angel C.
10/21/2003
Ugo,
I was able to pick up my package at the post office this afternoon. The home blessing is beautiful!
Thanks for your timely assistance.
Sincerely,
Barbara
10/20/2003
Ugo,
I received the package the other day. Thank you very much. It is beautiful. Now I just need a nice place to hang it so everyone can see.
Ross
10/17/2003
Shalom ugo,
I received just the home blessing in good order, very beauiful. Thanks for the fast delivery.
Have a nice weekend,
Paul
[3 and 1/2 days delivery to Poland by registered mail – kola hakavod to the Polish postal service!]
10/15/2003
Ugo:
Thanks for your prompt and accurate help with my somewhat unusual order. Dan & Anat were very happy, curious enough to study your website. They wonder how I happened to find you! It was a stroke of gook luck. Hope to meet you there, or here, someday.
David
09/04/2003
Dear Ugo,
Thank you very much for pointing me to this website – I have now ordered the perfume.
with best wishes,
Alison
08/22/2003
Hi Ugo,
We received the name plates!
they are BEAUTIFUL!!!
Exactly what we were looking for!!!
Toda raba!!!
thanks again
shabbat shalom
Micha and Sharon
08/12/2003
To Mr Luzzati
Shalom
I would like to thank you very much for the beautiful nameplate that we ordered a few days ago and that we received today. Thanks for so efficient work ! Even our 21 month old daughter already likes it!
I hope that you have received our payment by cheque in Euros. It was sent more than a week ago.
Kindest regards
Mrs N. P.
08/10/2003
Ugo,
The items arrived in great shape. I didn’t expect them so fast, I received them on Friday. I will shop your website again!! Daniel.
08/04/2003
I received the order in good condition over this past weekend. It’s beautiful and hopefully I can drum-up some more business for you as we discussed. Thank you Ugo for your great service for a great product.
Regards, Leslie and Maya
08/01/2003
Dear Ugo: Just a quick note, to let you know the package arrived today. Wow!!!!
That was super fast mailing! I also got notice of the credit. You and your company are really great. The birth name plate is for my first grandbaby and it came out Beautiful!!!
Thank you for all your efforts.
Sincerely,
Leonor S.
07/31/2003
Hello,
Just wanted to let you know we received the two sign plates that we ordered from you. They are just perfect. Thank you so much.
Sincerely,
Laurie H.
07/30/2003
Ugo,
Thank you so very much! I LOVE these bracelets and even more, I love supporting Israel. I am thinking about ordering about 20 or so in the Fall for birthday gifts. Thank you for being so very responsive and making it feel good to buy from you.
You will absolutely be “seeing” me again!!!
Hillary
07/28/2003
No reply needed. Just wanted to write to tell you how beautiful the Mizrach sign was that we ordered. We gave it as a gift, and the recipients love it also – in fact, they are now making aliyah! Though we know the sign was not involved in their decision, it is wonderful to know we gave them something that will go back to Eretz Yisrael…
Thank you again for your prompt attention to our order, and for the beautiful merchandise.
07/21/2003
Dear Ugo shalom,
Thank you so much. I searched high and low in Israel for the same artist that my partner, E. L., had her name plate written by, so we could have matching ones. Low and behold it was you. I found you and your website inscribed on an art piece at the GANS.CO.IL storefront in Jerusalem, and I recognized your work. How lucky am I? Anyway, your work is beautiful, and since we share an office, we will have our matching nameplates on our office doors now. I am so happy about that I can’t thank you enough. It really topped off my trip to Israel to find you while I was there and to be able to order it online just before I left on the plane to return to the U.S. was so wonderful.
Before I found your work, however, I had bought some beautiful Armenian tiles and had the shopkeeper inscribe those tiles for our three other office doors, including restroom, private and conference room. Unfortunately, she did it so quickly with permanent marker, I’m sad to say I wasn’t pleased with the outcome. I guess in the back of my mind, I had hoped they would look like you had done them.
The tiles are beautiful though so I hate to waste them. I was wondering whether you are available to re-inscribe them for me? I will completely understand if you cannot because part of your business may be selling the beautiful tiles you make along with your handsome calligraphy. But, if you think the permanent marker can be removed and the tiles re-inscribed, and you would be willing to do so, I would be more than happy to ship them to you and pay you to redo them. Let me know what you think.
Thank you again for taking care of my order so quickly. I am thrilled to have found you. I plan to order a name plate for our home as soon as we settle back home and have time to give some thought in choosing the style we want etc. In the meantime, have a great day. Blessings to you.
Respectfully, Lisa
07/09/2003
Mom and Dad,
Thank you for the “Mizrach” ceramic birthday gift. It arrived yesterday and it’s a great gift – it’s beautifully done and we didn’t have one yet. Let me know if you’d like me to send a picture.
David
07/06/2003
Dear Ugo,
Before I went to bed a few hours ago, I sent an email noting that I was eager to move forward with David’s gift, I had not yet paid you and requesting direction to the online means of payment.
When I awoke at 4:30 a.m. I found two emails from you with directions to the web site. I was pleased and astonished that you had gone ahead, produced and shipped David’s present already without my payment.
Thank you for responding to my sense of urgency to be on time for David’s birthday and trusting me for the payment. I sent an email to handle the payment as soon as I opened your emails.
It has been a pleasure doing business with you.
Warmest regards,
Nadine
06/16/2003
Dear Ugo:
I received my order today. I am writing to say how pleased I am with your product. And…I am surprised at how quickly it was delivered to me! This is going to make a beautiful gift.
Again, just want to let you know how satisfied I am with your product and customer service.
Thank you,
Pat C.
06/14/2003
Dear Ugo,
I received the custom “Ashrei” tile you prepared for me. It is magnificent!!! It exceeds everything I had hoped for. Your talent is truly a gift from HaShem. Todah Rabah and Shabbat Shalom.
Howard K.
06/04/2003
Tks, I really didnt think that you were going to process the order “that fast”, I’am impressed but I do appreciate your offer.
I hope that I can order again from you in the future. Best wishes,
Larry
06/02/2003
Thank you so much, the product was delivered in excellent shape on Saturday, May 31. We couldn’t be happier with the results. If in need, I will not hesitate to order with you again. Excellent product, quick delivery, and great customer service. You can be proud! Thank you again,
a very satisfied customer. David.
06/01/2003
I received the second package today. They are both very nice and I think the bar mitzvah boys will really like them. Thanks so much.
05/22/2003
Dear Ugo,
Thank you very much for the bracelet. It is absolutley beautiful as you said it would be. I looked at the Bar Mitzvah gift image. It was really beautiful. It is not exactly what I was looking for but thank you!!!! My daughter Elanit was very excited about the bracelet. She really loved it. I look foward to doing more business with you in the future.
Thank you,
Harriet H.
05/15/2003
Hi, I wanted to tell you how happy I am with the all the signs you have sent so quickly. Outstanding. I will be back and will recommend your company.
B’Shalom,
Laura.
05/15/2003
Dear Ugo, I just received the plaque for Avi. Thank you, it is beautiful. I will let you know when I want the birth nameplate.
Shulamit.
05/14/2003
A good evening to you,
I just wanted to take a moment to thank you for your quick response to my problem in getting my order placed and then billed. I was able to get my info to the payment processor with no problems. It was nice to see how fast you were able to provide me with assistance. And you can be sure that not only am I thanking you but I will be sure to let many others know what a great organization you are to do business with.
I wish y’all the best!
Debbie K!!
05/13/2003
Ugo, Thank you so much for the order. The packages arrived today and the two plates are just beautiful. Thank you for sending this so quickly.
Regards,
Jeanette.
05/09/2003
I just received the package today and it is beautiful! Thank you so much and I will definitely keep you in mind for future baby gifts. Feels good buying Israeli products!!!!
Shabbat Shalom!
Lori.
05/06/2003
Dear Ugo: Your package arrived today by FEDEX and it’s just as nice as the first one – my brother is very pleased (…).
Best wishes and kind regards,
Leslie.
05/04/2003
Shabbat Shalom!
I was looking on the Internet for jewelry, and came across your site. How surprised (shocked!) was I to see our beautiful nameplate on your site!! We ordered our “Ratoush” sign from you 2 years ago and really love it. I hope it sells many more Armenian tiles for you. It’s always a great welcome home for us each day and reminds us of Jerusalem while we’re “ba’chul.”
Warmly,
Mrs. Alon Ratoush
05/01/2003
Thank you for being so careful, I really appreciate it! I wasn’t sure which one to check, but he was born at 2:18 A.M., so I’m pretty sure the 17th is correct. I guess I should have checked before sunset?
Thank you!
Lori.
04/25/2003
Dear Ugo:
Your package arrived today in perfect order! It’s beautiful and I wish you would market these products more in the USA.
It took me a lot of research on the internet to first find you — but it was worth it! Thank you so much for your help, it’s simply beautiful. I’m sure we will be in contact in the future — meanwhile if there’s anything I can do for you, let me know.
Best wishes,
Leslie
04/21/2003
I am more than satisfied Ugo. You have restored my faith. I have book marked your site and will continue to shop there, and recommend it to others.
Thank you Ugo, for your patience with me.
Best regards,
Susan
04/16/2003
Hi Ugo, Just wanted to let you know we got the package in the mail today and loooooovvvvveeeee it! It’s perfect, today we’re going to have a door sign hanging party and show it off to everyone! Thank you so much for everything, it was an absolute pleasure dealing with you!
Chag sameach to you and your family!
Tamara
04/10/2003
Thank you! Your service is exceptional. I am very impressed by your same day shipping, and your email note. Thank you. Wishing you a happy Pesach,
Bernice.
04/01/2003
Ugo,
thank you so much for you time. i am sorry to bother you. you were correct and i have my bracelet. thank you for ur time once again. i really like ur bracelets :-)
Casey.
04/01/2003
Thanks Ugo, You’re the best.
I will keep information about your company so that I can order things from you for others in the future.
Kim.
04/01/2003
Thanks! I’m sure they will love it – your products are wonderful.
Thanks again,
Romi S.
04/01/2003
I just got the sign. I love it!
Thanks, Ugo, for making it, and to you, Amy, for ordering it. What a wonderful gift for our (almost) new home.
What about the postage? I thought you would send COD. Ugo, I hope you did not have to pay for postage twice on this.
My apologies again for the mix-up.
Kim.
03/20/2003
Hello,
thank you very much for our nameplate, which arrived last week! We like it very much! We are very satisfied with you!
Eva and Christoph S. from Freiburg, Germany.
03/11/2003
Dear Ugo,
Just wanted to let you know we received the nameplates on Saturday (great timing!) and they look terrific.
Best wishes,
Susan.
03/03/2003
Hi Ugo,
I received the item. Thank you. My friends like it.
May be the first time shipment was unsuccessful because they just started to rent the apartment after the wedding.
If I have to pay the expenses of the first shipment send me instructions how to do it.
Mordechai.
02/27/2003
Hi! Thanks so much for sending the gift with so much care. My friend loved the bracha tile. I was so happy.
I look forward to buying from you again in the future.
Shalom, Kathy K.
02/13/2003
Thank you for sending it Ugo!
The card is for tzeduka- it will be wonderful if you could send it tomorrow!
I hope my credit card information arrived to you by now.
Your products are beautiful and I will send others to your website!
Thank you for your quick responses.
Kathy
02/06/2003
Hi/Shalom,
My nephew and niece received the Birth Plate we ordered in honor of their new son. They are VERY happy with it, and sent us a picture of it. It is beautiful. You (and whoever did the lettering!) did a beautiful job.
Thank you, and for your great service in getting it ordered (many emails back and forth!!).
Suzanne S.
01/20/2003
The package arrived and the sign is beautiful, but you still haven’t told me how much I owe you! I’m sure the news can’t be too terrible!
Margaret
01/10/2003
Dear Ugo,
Thank you for your kind offer to make a new tile for Alef. However, I cannot really ask you to do that. When my husband measured the holes, they turned out to be off by only one-sixteenth of an inch! I held the tile up and tried to determine why the holes don’t look right. (My husband thinks it is more noticeable because there are different pictures on the two sides of the tile: the windmill on one side and the shivat ha-minim on the other.) But it doesn’t bother him, whereas my eyes are drawn to the sides of the tile and I feel that the holes sort of ruin the design. But next time, I will make very sure to put in special instructions saying “without holes,” as you suggested. On the positive side, the lettering was beautiful and I very much liked the vibrant blue color on the tiles. I would certainly consider giving this gift again.
Thank you for your excellent customer service.
Kol tuv,
Shira L.
01/03/2003
I just received a Large Nameplate as a gift from my cousins. I love it and would like to order some for some friends (…)
Daniel S.
