12/31/2004
Ugo,
The bracelets just arrived. They are simply fantastic. The kids, I know will just love them. I sent the check about five days ago by regular mail. Let me know if you have any problems with it.
I really appreciate your work. Thank you and best wishes.
Richard.

12/30/2004
Dear Mr. Luzzati,
I just received my bracelet yesterday , and I love it! The craftsmanship and the quality of the product are great. I just wanted to express my thanks and my satisfaction with the product. I hope to do business with you in the future.
Sincerely,
Marie C.

12/12/2004
Good Morning! Item arrived on Thursday. Thank you so much for your outstanding service! Very pleased with the item!
Cindy W.

12/12/2004
Hello Ugo,
Just wanted to let you know I received the “Home Blessing” wall plaque yesterday and I LOVE IT!!! The gift is a Hanukkah gift for my boyfriend’s mother who we are flying to visit this Thursday out of state. I was worried I wouldn’t receive it before we left but it arrived in plenty of time.
Thank you so much for rushing this to me!
Sincerely,
Malinda J. M.

12/06/2004
I’m glad! Thanks for everything again…
It was a real pleasure doing this business with you. One of my best
online shopping experiences ever.
Chag Chanukah Same’ach,
Brian

12/01/2004
Thank you sincerely for your help Ugo. It has been a pleasure. Have a wonderful holiday season.
~ Danette

11/21/2004
Ugo,
The bracelets arrived (In fact they arrived yesterday! But we weren’t
here to sign.) They are lovely! The check was sent on Friday, registered mail.
I thank you for your helpful ideas, your flexibility with arrangements
and design, and especially for your prompt email communications. It has
been a real pleasure doing business with you.
Regards,
Brian

11/02/2004
You do great work!
Mark

10/29/2004
I received package yesterday. You did a wonderful job.
Thanks again.
Susan

10/25/2004
Dear Ugo,
We received the wonderful house sign today – you are tops in speed,
quality, and customer service!
Thanks again,
Hershel

10/25/2004
Shalom Ugo,
We picked up your package today. The ankletsare lovely – thank you so much. I am sure my daughter’s girlfriends will enjoy them their gifts.
Our very best wishes and thanks,
Janet

10/15/2004
Dear Mr. Ugo
Thank you for e-mail. Is it the first order from Japan? I’m glad if it was.
I intend for ” Blessed those who come in and live in this house.”
I wondered it might be too long to put on the plate.
Sorry my expression was not enough.
What is popular words in Hebrew to put on the door nameplate?
I got your Home Blessings from my friend in US as a gift for our new house. We like it so much and made a order of a nameplate.
We are excited to have it.
I hope to visit Israel someday.
Best regards,
Yuki

10/12/2004
Dear Ugo,
The name plate came just in time! Thank you!
It came Saturday afternoon and the baby naming was the next day on Sunday! The plate is beautiful and everyone loved it. I even gave them the outer wrapper so that they could save the stamps for baby Jacob.
Many thanks,
Kathy M.

10/07/2004
Dear Ugo
Thank you so much for bringing us such a beautiful product!! The Noah’s Ark Tile was a huge hit with the recipient and made us very happy. Thank you for your prompt service and daily communication. I am proud to do business with your company!
Fondly,
Melissa S.

09/27/2004
Hello,
I would like it to be written without an apostrophe after the y.  Thank you for checking with me.  My sister just got us one of your signs as a wedding present.  We loved it so much we are ordering one for our friends who are getting married.  It was beautifully done.  Thak you for your hard  work.
Melanie

09/08/2004
Hi once again. Just wanted to let you know I received your package today.
Thank you for your time. We love it!
Tausha

09/07/2004
Dear Ugo,
My pleasure. I am happy to have “found” you and your very nice work.
I am glad that you have a web site – I will definitely plan to order more signs from you in the future!
Shana Tova,
Rina

09/06/2004
Hi Ugo:
My best friend and her son (and their whole family) loved the plaque you made for the Bar Mitzvah. Thanks!
Melissa

09/06/2004
Dear Small Signs,
Thank you very much – we received the sign for “David and Rina” and it is beautiful. You do very nice work and I appreciate how quickly it arrived.
Rina

08/22/2004
Hi Ugo, Got them.
As Always beautiful work.
I paid the $57.80 this afternoon.
Thanks again,
Donna

07/28/2004
Ugo!
I got the bracelets today. I noticed that you didn’t have to use the extra hook or anything. I really really like the bracelets :o) In fact I’m wearing one right now. The calligraphy is beautiful. I think I will get more as gifts in future. Thank-you so much.
Best wishes,
Gina

07/26/2004
Hello Ugo,
We have received our order of 3 small signs.  Very fast work!
Thanks.
Shalom.
Kathleen

07/21/2004
Dear Ugo,
The package arrived! The ceramic tile is beautiful and my husband is very grateful for this gift. Thank you for everything!
Regards,
Madeline

07/07/2004
Shalom! Your wonderful item arrived safely in San Diego last week. Thank you for the extra care in packing the item. It will make a lovely housewarming gift.
Sagle

06/28/2004
Dear Ugo,
Excellent! I think they’ll love it. You are very responsive and quick in making and shipping your products. I look forward to recommending you to others.
Warm regards,
~Suzanne

06/24/2004
Hi Ugo,
You are very kind to offer a 50% price reduction in another tile should I
need one. I think this is my problem, though, (not your burden) and I would prefer to pay the entire amount if I need another tile.
You’ve been a tremendous help–thank you!
Madeline

06/04/2004
Thank you for your help. I have received everything. If you come to Worcester again, I hope it will be to exhibit some of your products. (And to have some good kosher deli food!)
Cynthia

06/03/2004
THANK YOU (todah!) — I received the Home Blessing today and it is
beautiful. A befitting gift for my friend in her new home.
I hope your vacation is/was pleasant. I am headed to Israel for 10 days
JUNE 10-20! My first trip!
Shalom,
Maureen O.

06/03/2004
I received my order today.  It is beautiful!!!  Thank you.
Esther

05/18/2004
Dear Ugo shalom,
Thank you for preparing the sign so quickly! I look forward to seeing it. Ofir will be especially pleased as it comes directly from Israel. :)
Thank you again!
Have a good day,
Jenny

05/17/2004
Shalom, Ugo!
The plate arrived on Friday – it is really beautiful! Thank you again!
Cheri V.

05/14/2004
Dear Ugo,
I just received the tallit bag and want to let you know how pleased I am with it. It is exactly as I imagined it. Your assistance made this such a pleasant experience. Thank You, Nina S.

04/25/2004
Dear Ugo,
I sent a copy of your e-mail to my sister and she
checked with her husband about the suggestions you
have made. She said to inscribe the Parashat Emor but
to omit the “I was the Maftir” as they didn’t
understand this. Thank you so much for your
suggestions. It’s been a real pleasure doing business
with you.
Sincerely,
Billie B.

04/20/2004
Todah Rabbah.
I will pass your name on to others with the highest recommendations.  Let me know if you’d like me to write something nice about your work for your website.
Rabbi J. M. 04/16/2004

Hi Ugo
I received the home blessing framed tile today. Although it looks nice I must say I am disappointed in one thing. The “Smallsigns.net” signature in the bottom left makes the whole thing look cheap, mass-produced and just about ruins the piece as a gift for my parents. It is not classy at all. I wish I had noticed this on the picture on your website but even if I did, I wouldn’t have thought my product would have actually had that on it.
I would much prefer an artist’s name or nothing as opposed to a website. Please let me know if we can work something out like an exchange, that would satisfy me. Alternatively, maybe I could paint over the smallsigns.net signature with some black paint. Please tell me what type of paint I could use for this purpose.
Regards,
Alex T.

Note: I published this letter because it is the only negative letter about our products received so far! I suggested to the customer to send back the tile and receive a full refund, but he preferred to keep it.

03/25/2004
We got it. Thank you so much it looks beautiful!
Elana.

03/10/2004
Ugo,
I wanted to thank you very much for the wonderful work on my plaques. They both turned out wonderfully! I will be ordering another plaque in the next month for my east wall of my house.
Jacob M.

03/10/2004
Hi Ugo,
Can you believe it?! We received the order yesterday (Tuesday) in the afternoon. I could not believe how quickly that was delivered.
The Bar Mitzvah Plaque looks perfect! Thank you so much. I can’t wait to see the Bat Mitzvah plaque you create.
Best to you. I’m sure you’ll be hearing from me soon.
Stella

02/26/2004
Ugo! I’ve been meaning to email you! The replacement tile was wonderful…it arrived safe and sound and looked great.
Thanks so much! I’ll be sure to pass on your details to any friends who are having babies, or converting, or otherwise commemorating something name-wise! Thanks so much!!!!

02/08/2004
Ugo,
I received the tiles a couple of days ago (I have been so busy getting the store ready). They are just exquisite!! I am sure we will have a long business partnership.
Thanks so much! Best to you and yours,
Stella